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A question? We have the answer!

Who are we?

Passionate about cycling and with in-depth expertise in bike equipment, we created this platform to give demanding cyclists privileged access to high-performance equipment, sourced directly from professional teams.

Our mission is simple: to make high-end components and accessories, often reserved for elite riders, available at unbeatable prices.

Every product we offer is carefully selected, checked and authenticated, guaranteeing impeccable quality. Unlike traditional channels, we cut out unnecessary middlemen to offer you the best opportunities, with complete transparency.

Whether you are a racer or an enthusiast, we give you access to reliable, high-performance equipment tested at the highest level, while making significant savings. Our commitment: to provide a trustworthy service, based on quality, transparency and a passion for cycling.

Origin and Authenticity of the Products

All our products come directly from professional cycling teams, which allows us to offer you high-performance equipment, carefully selected and tested at the highest level. Unlike traditional distribution channels, we work directly with these teams to obtain components, accessories and equipment in excellent condition, often barely used or from surplus stock.

Each product is rigorously checked before being put on sale, guaranteeing its authenticity and quality. By buying from us, you are assured of acquiring reliable, high-performance equipment at the best price, while benefiting from complete transparency about its origin.

Condition of the products

Most of the products on sale at Probikestock are new, but we also offer used equipment from professional teams.
For these products it is explicitly stated in the product description that they are used; otherwise it means the product is new.

For the second-hand market, we pay particular attention to the condition of every product we put on sale. Before any purchase from professional teams, we carry out a thorough inspection to make sure the equipment is in excellent condition, fully functional and ready to use. Only products meeting our quality standards are selected; equipment that is too worn or has defects is never offered for sale.

By choosing our site, you have the guarantee of acquiring high-end equipment, carefully checked and coming from the highest level of competition, while making considerable savings compared with new.

Contact and customer service

We are at your disposal for any question or request for information. Write to us via our contact form.
We undertake to reply to you within 48 hours. Our priority is to offer you a reliable and transparent service, so that you can buy with complete confidence.

Before writing to us, we invite you to consult our FAQ as well as the detailed description of each product on our site: you may find the answer to your question straight away. This allows us to devote our time to the most specific requests and to guarantee you a quick and efficient reply.

Order and payment

We accept payments by credit card, via a 100% secure payment platform, guaranteeing the protection of your personal and banking information. Once your order has been confirmed, it is processed as quickly as possible to ensure fast dispatch.

If you wish to cancel your order, this is possible within 48 hours, provided it has not yet been prepared. For any cancellation request, please contact us quickly by e-mail. Beyond this period, the order will be dispatched and can no longer be cancelled, but you may exercise your right of return in accordance with our conditions.

Dispatch and Delivery

We ship all our products via our partner Mondial Relay, a reliable and economical solution ensuring secure delivery. Once your order has been confirmed, we prepare and dispatch your parcel within 48 working hours. You will then receive a tracking number to follow your order with complete transparency.

We do everything possible to guarantee fast and careful dispatch, so that you receive your equipment in the best possible condition.

Returns and refunds

Your satisfaction is our priority. In accordance with the legislation in force, you have 30 days from receipt of your order to exercise your right of withdrawal and return a product to us if it does not suit you.

To be eligible for a return, the item must be in its original condition, and must not have been fitted, used or damaged. Unfortunately, any product showing signs of fitting or wear cannot be taken back. Return costs are at the customer's expense, except in the event of an error on our part.

After receipt and inspection of the returned product, we will issue a refund within 7 days, using the same payment method used for the purchase.

If you wish to make a return, please contact us by e-mail to obtain detailed instructions.