Shipping policy

Shipping policy

Preparation and dispatch times

We undertake to prepare and dispatch your order within 48 working hours of its validation, as far as possible.
This time frame may vary depending on product availability, order volumes or exceptional periods (public holidays, holidays, stocktaking, etc.).
Should any additional delay occur, we do our best to inform you promptly.

Delivery methods

We mainly work with:

• Mondial Relay, for convenient and economical pickup point delivery.
• La Poste (Colissimo), for delivery to your home or post office.

The delivery method is selected when placing the order. Transport times are then those stated by the carrier, generally between 2 and 5 working days depending on the destination.

Delivery areas

We currently deliver to mainland France, the European Union, the United Kingdom, the USA, Singapore and Taiwan. For any delivery request to other destinations, please contact us before ordering so that we can look into the possibilities and the corresponding costs. 

Shipment tracking

As soon as your order is dispatched, you will receive a confirmation e-mail containing a parcel tracking link provided by the carrier.

Holiday periods

During certain closure or holiday periods, dispatches may be temporarily suspended. In this case, an information message is displayed on the site or when validating your order.
Orders placed during these periods will be processed as soon as we return.

Delivery delays or incidents

Despite all our efforts, delays beyond our control may occur (carrier delays, weather conditions, strikes, etc.).
We remain available to assist you and find the best solution should a problem arise.