FAQ

Passionate about cycling and with extensive expertise in cycling equipment, we created this platform to offer demanding cyclists privileged access to high-performance equipment, directly from professional teams.

Our mission is simple: to make high-end components and accessories, often reserved for elite runners, accessible at unbeatable prices .

Every product we offer is carefully selected, checked, and authenticated, ensuring impeccable quality . Unlike traditional channels, we eliminate unnecessary intermediaries to offer you the best opportunities, with complete transparency.

Whether you're a competitor or a cycling enthusiast , we provide you with access to reliable, high-performance equipment that's been tested to the highest level, while making significant savings. Our commitment: to offer a trusted service, based on quality, transparency and a passion for cycling.

All our products come directly from professional cycling teams, allowing us to offer you high-performance equipment, carefully selected and tested to the highest level. Unlike traditional distribution channels, we work directly with these teams to recover components, accessories, and equipment in excellent condition, often barely used or from surplus stock.

Each product is rigorously inspected before being put on sale, guaranteeing its authenticity and quality. By purchasing from us, you can rest assured that you're purchasing reliable, high-performance equipment at the best price, while benefiting from complete transparency regarding its origin.

Most of the products for sale on PRO BIKE STOCK are new, but we also offer used equipment from professional teams.
For these products it is explicitly stated that they are used in the product description, otherwise it means that the product is new.

For the used market, we pay particular attention to the condition of each product we offer for sale. Before any purchase from our professional teams, we carry out a thorough inspection to ensure that the equipment is in excellent condition, fully functional, and ready to be used. Only products that meet our quality standards are selected; equipment that is excessively worn or has defects is never offered for sale.

By choosing our site, you are guaranteed to acquire high-end equipment, carefully checked and from the highest level of competition, while making considerable savings compared to new equipment.

We are available to answer any questions or request information. You can contact us at probikestock@outlook.fr
We promise to respond to you within 48 hours. Our priority is to provide you with a reliable and transparent service, so you can buy with complete confidence.

Before writing to us, we invite you to consult our FAQ as well as the detailed description of each product on our website: you may immediately find the answer to your question there. This allows us to dedicate our time to the most specific requests and to guarantee you a quick and efficient response.

We accept credit card payments through a 100% secure payment platform, ensuring the protection of your personal and banking information. Once your order is validated, it is processed as quickly as possible to ensure fast shipping.

If you wish to cancel your order, this is possible within 48 hours , provided that it has not yet been prepared. For any cancellation request, contact us quickly by email. Beyond this period, the order will be shipped and can no longer be canceled, but you can exercise your right of return according to our conditions.

We ship all our products through our partner Mondial Relay , a reliable and economical solution to ensure secure delivery. Once your order is validated, we prepare and ship your package within 24 to 72 hours . You will then receive a tracking number to follow the progress of your order in complete transparency.

We make every effort to guarantee fast and careful shipping, so that you receive your equipment in the best possible condition.

Your satisfaction is our priority. In accordance with current legislation, you have 30 days from receipt of your order to exercise your right of withdrawal and return a product to us if it does not suit you.

To be eligible for a return, the item must be in its original condition , not assembled, used, or damaged. Any product showing signs of assembly or wear cannot be returned. Return shipping costs are the responsibility of the customer, unless we made an error.

After receiving and verifying the returned product, we will refund it within 7 days , via the same payment method used for the purchase.

If you wish to make a return, we invite you to contact us by email to obtain detailed instructions.