Refund policy

Return and Refund Policy

Returns

To be eligible for a return, your item must be in the same condition as when you received it: new, unused, with any tags attached and in its original packaging. Proof of purchase (receipt or order confirmation) will also be required.

In accordance with article L.221-18 of the French Consumer Code, you have 14 days from receipt of your order to exercise your right of withdrawal, without having to justify your decision.

To make a return, you must first contact us via our contact form (or at contact@probikestock.com) in order to obtain the return instructions.

Where possible, we invite you to send your return to one of the following pickup points, using these details:

  • Locker 24/7 Mondial Box Bressuire
    5 RUE DES MEUNIERS
    79300 BRESSUIRE
    Mondial Relay
  • Relais Proxi Amailloux
    37 GRAND RUE, C ET D SERVICES PROXI
    79350 AMAILLOUX
    Mondial Relay Colissimo
  • Vival Chiché
    36 Bis, Place Saint Martin
    79350 CHICHÉ
    Chronopost Colissimo

Please choose the pickup point matching the carrier you use to send your return. If none of these pickup points suits you or is accessible, please let us know by email: we will then provide an alternative solution suited to your situation.

Items returned without a prior request cannot be accepted.

Return shipping costs are borne by the Customer for returns made under the right of withdrawal, except in the event of an error on our part (incorrect or faulty item).

For returns made under your right of withdrawal:

  • The costs and risks related to shipping the parcel are entirely borne by the customer.
  • In the event of loss, delay or damage during transport, we cannot be held liable.
  • We recommend using a tracked and insured shipping method to avoid any issues.

Damage and issues

We invite you to check your order as soon as you receive it.
If an item is damaged, faulty or incorrect, please contact us within 48 hours of receipt via our contact form (or at contact@probikestock.com) so that we can assess the situation and find a solution.

Non-returnable items

Some items cannot be returned:

  • Customised or made-to-order items
  • Digital downloads
  • Any item returned used, incomplete or without its original packaging

If you have any doubt about a specific item, you can contact us before your purchase.

Exchanges

If you wish to exchange a product (for example for another size or another model), the simplest method is to:

  1. Return the original product according to the return procedure.
  2. Place a new order for the item you want.

Refunds

Once your return has been received and inspected, we will inform you whether the refund has been approved or not.

If the refund is approved, it will be issued via the original payment method within a maximum of 14 days after receipt and verification of the returned product.

The time it takes for the refund to appear in your account may vary depending on your bank or payment provider.

If you have any questions about a return or a refund, you can write to us via our contact form or at contact@probikestock.com.